GENERAL INFORMATION

Choose the package type and hotel you wish to stay in prior to your departure. You need to provide following information:

• Name(s) as in passport

• Flight details, including arrival date in Singapore

• Length of stay

• Hotel required, with alternative choice

• Triple, twin or single occupancy

 

You will receive one of the following documents when you purchase the Singapore Stopover Holiday package:

• Electronic receipt

• Virtual multi-purpose document (vMPD)

• Miscellaneous charges order (MCO)

 

The document contains the name of the package that you have purchased. It is mandatory to bring this document with you to Singapore and present it to our representative at the Transit lounge or at the Singapore Stopover Holiday counter on arrival, then to the hotel of your stay.

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The lounge/hotel will impose charges should you fail to produce the relevant document.

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TRANSFERS, IF APPLICABLE

When you arrive at Singapore Changi Airport, present your document at the Singapore Stopover Holiday counter to arrange your hotel and return transfer. Transfers are provided in air-conditioned coach or minibus on seat-in-coach basis. Average waiting time is approximately 15 to 20 minutes.

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Your return transfer from hotel of your stay should be automatically booked by the ground operator when you call at the Singapore Stopover Holiday counter on your arrival.

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Please contact the ground operator at least 24 hours ahead if you need to change your pick-up time.

Singapore Stopover Holiday (hotel, transfers, attractions and deals)

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To enjoy the fantastic offers, you are required to present your Singapore Stopover identification card and the relevant document. Your identification card and documents will be issued to you when you visit the SIA Stopover Counter for your arrival transfer.

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Transfers to the attractions are not included in the package price. However, if you prefer inclusive transfers, it can be arranged at a surcharge.

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Please contact our SIA Stopover representative at the hotel’s tour desk or contact our representative after your arrival in Singapore.

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The use of items offered in the great deals is only valid up to the date of departure stated on the Singapore Stopover Holiday (SSH) voucher and are not transferable.

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CONDITIONS OF SALE

A) The Transit packages are available to passengers staying at Changi Airport for more than 3hours. The Singapore Stopover Holiday 2011-2012 is only available to passengers traveling on Singapore Airlines Limited (SIA) and SilkAir (Singapore) Private Limited (SLK) flights except:

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• Unaccompanied children below 17 years of age

• Passengers traveling on rebated and industry discounted travel and/or free air tickets.

 

B) Bookings for the package must be made at the same time as the purchase of the air tickets.

C) The package with transfers, attractions and deals is for passengers stopping over in Singapore en route to another destination. All flights into and out of Singapore must be on SIA or SLK.

D) The package is not sold in Singapore. Restrictions on sale of Singapore Stopover Holiday 2011-2012 may apply in some countries. Please contact your travel agent, SIA or SLK ticketing offices for details.

E) The Optional Value packages must be purchased in conjunction with Singapore Stopover Holiday. Please contact your local travel agent, SIA or SLK office to book the optional value packages.

F) For events and other services (eg. health screening & spa services), advance reservations are required. Please contact your travel agent for details.

G) There is no KrisFlyer mileage accrual for the hotel bookings made under the Singapore Stopover Holiday.

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BAGGAGE FOR LAND TRANSFERS, IF APPLICABLE

Baggage may be transported by luggage vans to your hotel or airport, which means the baggage may travel separately from you and may arrive at the hotel or airport at a different time.

Free: A maximum of two standard bags with total weight not exceeding 20kg per person.
Surcharge: Handling charge of US$5 is applicable for each piece of excess, outsized or bulky baggage such as boxes, crates, golf-sets, etc.

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ACCOMMODATION

Rooms at hotels are assigned on run-of-house basis, unless otherwise stated; that is, from standard rooms upward, depending on occupancy levels. Allocation of room category is at the discretion of the hotel.

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ROOM RATES

Adult
single - applies to an individual booking
twin - applies to 2 adults sharing one room, with each paying the twin-sharing price
triple * - applies to a maximum of 3 adults sharing one room, with each adult paying the twin-sharing price. The 3rd adult will be provided with a roll-away bed.

Child (between 2 and 11 years of age)
• Applies to 1 child sharing a room with 2 adults. Each person pays the twin sharing price.
• Applies to 2 children sharing a room with 1 adult. Each person pays the twin sharing price.
• Applies to 2 children sharing a room with 2 adults. Each person except the second child pays the twin-sharing price. Only 1 extra bed will be provided. The second child will share the room on existing bedding without charge.

*Triple-share rooms are not available in some hotels. Please ask us which hotels have triple-share rooms available.

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HOTEL CHECK-IN AND CHECK-OUT TIMES

City hotel check-in time varies between 12 noon and 3pm. The usual hotel check-out time is before 12 noon. Hotels reserve the right to charge for periods when the room is occupied before or after official check-in/check-out times.

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While making your reservations, please consider whether your booking includes early arrival or late departure.

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ROOMING REQUESTS (not applicable to Transit Hotels)

You may request for services such as double bed, inter-connecting room, smoking / non-smoking room, low/high floor when booking your Singapore Stopover Holiday programme. However, these requests are not guaranteed and are subject to room availability on the day of arrival. Smoke-free hotels are Hotel Grand Pacific and Rendezvous Hotel Singapore.

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ALTERATION OF BOOKING

Should you decide to change your travel plans, please advise your nearest SIA or SLK office prior to travel. Otherwise, we cannot guarantee the availability of your accommodation and transfers.

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VISA REQUIREMENTS

It is the passenger’s responsibility to ensure that passports, visas and all travel documents are valid for entry into Singapore and other destinations.

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CANCELLATIONS AND NO SHOWS

For cancellations within 48 working hours prior to hotel check-in date and “no shows”, a fee equivalent to first night’s stay is chargeable.

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REFUNDS

There is no refund for unused or partially used items in the programmes. Inclusive benefits are not transferable and cannot be exchanged for cash or any other forms of claims if not utilised. However, for cancellations with valid reasons, refunds are allowed if services are not utilised at all. Refunds must be applied for within three months of cancellation and the original document must be presented.

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ITEMS NOT INCLUDED

Airport taxes, surcharges, visa fees, sales taxes, exit charges levied by local authorities, custom duties, excess baggage charges, porter charge, personal and baggage insurance, laundry, meals, WiFi and all other expenses not specifically listed in this receipt/ brochure are not included in the price/ package.

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Usage of facilities at some hotels such as the health centre, business centre, spa etc. may be subject to a fee. Guests are advised to check with hotels prior to use.

Optional attractions and tours are charged separately.

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VALIDITY

All information in this receipt/ brochure is correct at the time of printing. Prices and offers quoted are subject to change without notice.

Terms and conditions apply.

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OTHER TERMS AND CONDITIONS

All arrangements in this brochure for transport, accommodation or other services, except air transportation, [the “Services”] are provided by suppliers independent of Tradewinds Tours & Travel Pte Ltd (“TTT”), (“SIA”), (“SLK”) and/or participating partner airlines. SIA, SLK and participating partner airlines only provide air transportation.

Your contractual or other relationship is directly with the supplier of the Services and independent of SIA, SLK or any participating partner. The Services are provided based on the terms and conditions of the supplier of the Services.

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Any limitations, which apply to the carrier’s liability in respect of air transport as a result of the Warsaw Convention and the Montreal Convention (amended or unchanged), whichever shall be applicable, will also apply for the benefit of the organiser and supplier of the Services.

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TTT, SIA, SLK, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs as a result of the provision of the Services.

TTT, SIA, SLK, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs from causes outside their reasonable control or from any act or omission of a party other than themselves.

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In no event will the liability of TTT, SIA, SLK, any participating partner airline, their employees and/or agents for any loss, damage, delay, or expense exceed as an absolute maximum the price of the Services obtained.

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Governing Law

The terms and conditions herein constitute the entire agreement amongst TTT, SIA, SLK and their participating partner airlines with you for the Singapore Stopover Holiday This agreement is governed by and will be construed in accordance with the laws of Singapore. You will have to irrevocably submit to the exclusive jurisdiction of the courts of Singapore.

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In the interpretation of these conditions, no rules of construction will apply to the disadvantage of any party on the basis that that party drafted that condition.

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Note: Information is correct at time of printing. Prices may be subject to relevant service charges and government taxes, and may change without prior notice.